In this page, we will show you how the purchase process works in our online store and what are the steps to follow. In addition, we will include additional information on how to subscribe or delete the Newsletter, what to do if an order arrives defective or cancel-

How to order

Buying at PetoHair.com is very simple. Just follow these steps:

  1. Select the category and subcategory where the product (s) you want to buy is located.
  2. View the product(s) that you are interested in. if you click on the selected product you will get an enlargement of the photograph; Some products have several photographs. You can also view the description, composition, reference and price.
  3. Select a product, the number of units and add the item to the basket. You can then choose to continue shopping or to process order.
  4. If you want to continue shopping, repeat the process. If you want to order, click on the order button to start the purchase process.
  5. Enter all the requested data, shipping address and billing and make sure they are correct.
  6. Select a method of payment: Visa, PayPal or Bank Transfer.
  7. Confirm the order and proceed to the payment.
  8. You will receive an email confirming your order.
With which countries Peto works?

Currently you can make your purchase in Spain peninsular, Balearic Islands and Canary Islands, Ceuta and Melilla, Italy, France and Portugal.

For any other country outside the mentioned ones, please contact us via email.

Availability of products

Do they replace the items with the indication “exhausted”?

If an item is sold out, we will try to replace it as soon as possible. If there was no stock, on the web it would indicate that it is sold out.

Is it possible to receive regular information in my email with the latest news and offers from Petó?

Yes. Simply accessing the “Newsletter” you will receive information about the latest developments in Petó.

How I can make sure I made my purchase?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, contact info@petohair.com.

Can I remove an item from my order?

Yes.
When you click on your shopping cart, you can delete the items that you do not want just make sure you haven’t processed the order.

Can I cancel my order?

Yes, you can cancel your order by calling Customer Service at
+34 93 742 50 51.

What should I do if I receive a defective item?

Petó only sells products in perfect condition, so if, exceptionally you get a product with a defect, please contact us via email: info@petohair.com

What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item you have not ordered, please contact us via email: info@petohair.com

What should I do if I would like to return the Item?

To request an online return, please contact us via info@petohair.com, you can make a refund after 14 day affective from the receive day of the product please know that you are entitled to return the product only for the following reasons:
The product is not working, I received a broken product, I would like to change my mind.
After Petó will verify your request, you will send a carrier within the next 72 hours.
Please know that the items must be in perfect condition, has the inner labels, the original packaging and unused.

*If you need any assistance please contact us at- info@petohair.com

When will I receive my refund?

After approving the return (items must be in perfect condition, have the inner labels, the original packaging and unused) you will receive a confirmation email indicating that the amount will be paid into your account (in the same payment method that you used to Pay) in a few days. Remember that the credit card payment always depends on your bank.
*If you will return the product without the following, perfect condition has the inner labels, the original packaging and unused you won’t be able to get your refund.

What if my refund amount is incorrect?

Get in touch with us via email and we will solve the problem as soon as possible.
Peto reserves the right to refuse returns sent or sent after the deadline, or products that are not in the same conditions in which they were received.
Once the return is approved, you will receive the amount in the same way in which you made your purchase.

What is the deadline for a refund?

For any return, you have a period of fourteen (14) days from the completion of the order.

Do I have to pay anything for my return?

Yes, if you decide to return Peto product the only cost will be the shipment, you can choose any supplier of deliveries to return the product.
To get the return address please contact us at info@petohair.com